IT retail salesperson job description and profile

Several information technology companies have retail outlets that sell various IT related goods and services. An IT retail salesperson is a person who markets and sells IT products. The products may be of different kinds such as software applications, apps and tools or hardware retail such as computers, processors, computer parts and laptops. Some website hosting services can also be counted under IT retail.

IT retail salesperson duties and responsibilities

  • Understanding the market scenario and making sales and marketing strategies
  • Taking up publicity campaigns to promote IT products
  • Visit various companies and give demos about the product
  • Answer questions in a convincing manner such that the sale deed is sealed
  • Building new leads and promoting the product
  • Keeping in touch with customers and informing about computer hardware and software upgrades
  • Inform customers about different discounts and offers
  • Put in efforts to reach sales targets for the month
  • Extend excellent customer service and support for customers
  • In times of disputes such as faulty goods and refund demands, follow company procedures to solve the problem
  • Documental sales details such as warranty, products sold and total cost of the sale
  • Keep a database of all customers

IT retail salesperson skills and specifications

  • Excellent communication and negotiation skills
  • Excellent customer service ethics
  • Ability to convince people to buy IT products
  • A sound knowledge about various IT products in order to answer queries from customers and convince them to buy the product
  • Good organization skills
  • Excellent troubleshooting and problem solving abilities

IT retail salesperson education and qualification

  • High school graduation followed by diploma in sales and marketing along with knowledge about the IT industry is essential
  • Experience in sales and marketing is very helpful

IT retail salesperson salary

  • A significant amount of salary is from incentives received per sale
  • Salary ranges between $25,000 and $55,000 excluding commissions and incentives