Help desk technician job description and profile

A help desk technician is a person who uses computer applications in order to solve technical problems of clients and provide customer service. The job may involve answering phone calls, live chat facilities and finding new software applications to enhance the customer service of the company.

Help desk technician job duties and responsibilities

The duties and responsibilities of a help desk technician are:

  • Ensure that the network connectivity, software and hardware of the company are working
  • Answer calls and solve customer problems
  • General maintenance of the computer hardware
  • Recognizing software that can simplify work and install them
  • Solving software and hardware related problems of the company
  • Create training programs and digitize classes to allow customers to access them through the internet
  • Ensuring the safety and security of the computer systems by installing anti-virus software and upgrading them regularly
  • Interact with the clients directly to solve their problems

Help desk technician skills and specifications

The skills and specifications required for the job of a help desk technician are:

  • Excellent communications skills since a large part of the job involves interaction with clients
  • Good writing abilities in order to prepare training manuals and answer emails
  • A good understanding of the hardware and software applications
  • A good understanding of internet tools and applications
  • A good understanding of different operating systems like Windows and Linux

Help desk technician education and qualification

The education and qualifications of a help desk technician are:

  • A bachelor’s degree in computer science in the basic prerequisite
  • Other certification courses like MCSC and MCDST along with bachelor’s degree in computer science give an edge in finding better paying jobs

Help desk technician salary

The median salary of a help desk technician is $45,000 per annum. It varies between $29,000 to $58,000.