Software Training Job Profile & Description

Software trainers are a kind of training specialists who teach people how to use computer programs or applications such as desktop publishing programs, word processors, spreadsheets or computer network systems software. The nature of the software training job demands strong communication skills and knowledge of computer software programs. Trainers often specialize in a specific field although it is possible to cover many areas with sufficient expertise.

Responsibilities and Duties

  • Conducting educational programs in Information Technology and Information Communication Systems
  • Identifying training requirements aligned to the company’s vision or trainee’s requirements
  • Performing trainee training needs analysis
  • Observing and reporting program effectiveness and employee progress.
  • Designing course materials and other training documents such as manuals, handouts and exercises
  • Marketing and organizing courses to fulfill the demands of business and needs of learners
  • Preparing learning resources and environment including setting up computer equipment
  • Delivering training programs to clients on a one-to-one basis, in group classrooms setting, online (e-learning) or Virtual Learning Environment (VLE)
  • Coaching and supporting learners using self-learning packages or Virtual Learning Environments
  • Evaluating course outcomes and the effectiveness of the training
  • Liaising with employers, external course providers, clients, software companies and examining bodies to offer exceptional service and quality materials to learners
  • Taking responsibility for maintaining software and hardware used for training purposes
  • Recommending upgrades and repairs to the management where necessary
  • Keeping up to date with appropriate technological systems, online training and software technology
  • Keeping and updating with administrative records related to training

Skills and specifications

  • Excellent communication skills
  • Good interpersonal skills
  • Patience and understanding
  • Ability to demonstrate a concept effectively

Training and education

  • Minimum College Diploma in Computer Science, Information technology, Computer studies or a necessary field

Certifications in the desired training packages