Hospitality Management Job Profile and Description

A hospitality manager is an individual who has to oversee and direct all the operations of providing various facilities in a hotel, resort, motel, casino etc. They supervise and coordinate various tasks like housekeeping, food and beverage, room service, front office and other routine operations. They ensure that the guests have an excellent staying experience and the activities in respect to serving the guests run smoothly. The finance controller, human resource manager and housekeepers of the hotel need to report to the hotel manager. A hospitality manager also has to communicate and develop the standard procedures of operation and set standards for excellent customer service.

Hospitality Management Duties and Responsibilities

There are various duties and responsibilities that a hospitality manager has to carry out. They are as follows:

  • Planning and directing services for the guests
  • Coordinating services related to food and beverage
  • Planning for accounting for the purpose of staff development
  • Responsible for recruitment of hotel staff as per requirement
  • Allocating tasks in order to coordinate the resources of the hotel or resort
  • Managing the staff security of the hotel
  • Ensuring that all the health and safety standards are adhered to
  • Developing new marketing strategies
  • Implementing new procedures to serve the guests better

Hospitality Management Skills and Specifications

The skills required to become a hospitality manager are as follows:

  • Must have a friendly and helpful attitude
  • Should be patient in nature
  • Needs to have excellent written as well as verbal communication skills
  • Ability to work under pressure is must
  • Excellent customer service skills

Hospitality Management Education and Qualification

The educational qualification required for a hospitality manager is:

  • Bachelors degree in hospitality and tourism management
  • Masters degree in hospitality and management.

Hospitality Management Salary

The average annual salary of a hospitality manager is $95000.