Customer Service Associate Receptionist Job Description and Profile

A Customer Service Associate Receptionist’s job entails representing the organization in a positive way while answering telephones, greeting visitors, and directing calls. The primary responsibility of a customer service associate receptionist is to execute clerical support in competent manner in compliance with established procedures. Their aim is to work with other areas of department co-operatively to provide quality customer service consistently.

Duties and Responsibilities

  • Answering telephone calls, determining nature of incoming call and directing caller to appropriate department or individual.
  • Receiving and following reception schedule or instructions as outlined in established procedures and policies of the organization.
  • Greeting visitors and directing them to appropriate department with courtesy and tact in a positive, professional manner.
  • Receiving inquiries and releasing information in compliance with established organization’s policies and procedures.
  • Issuing and collecting identification badges or tags as representatives sign in or sign out.
  • Receiving, sorting, and distributing mails as directed and operating computer, office machines, copier, etc., as directed.
  • Offering beverages to visitors or new hires waiting for administrative persons, as appropriate.
  • Assisting department directors in regular administrative matters such as, typing correspondence, reports etc.
  • Reporting any suspected or known unauthorized attempts in order to access the organization’s information system.
  • Demonstrating compassion and respect in every interaction.
  • Reporting suspicious information or persons to supervisor immediately.
  • Attending in-service training sessions and staff meetings, as directed.

Skills and Specifications

  • Knowledgeable of appropriate procedures to handle confidential information.
  • Strong organizational and communication skills.
  • Should be polite, friendly, tactful and well presented.
  • Should be able to ameliorate customer service skills.
  • Interest in helping and working with customers.
  • Should be calm and patient.

Education and Qualifications

  • High school diploma or general education from an accredited institution.
  • Interest in customer service activities.