Customer Service Associate Receptionist Job Description

Customer Service Associate Receptionist Job Description and Profile

A Customer Service Associate Receptionist’s job entails representing the organization in a positive way while answering telephones, greeting visitors, and directing calls. The primary responsibility of a customer service associate receptionist is to execute clerical support in competent manner in compliance with established procedures. Their aim is to work with other areas of department co-operatively to provide quality customer service consistently.

Duties and Responsibilities

• Answering telephone calls, determining nature of incoming call and directing caller to appropriate department or individual.
• Receiving and following reception schedule or instructions as outlined in established procedures and policies of the organization.
• Greeting visitors and directing them to appropriate department with courtesy and tact in a positive, professional manner.
• Receiving inquiries and releasing information in compliance with established organization’s policies and procedures.
• Issuing and collecting identification badges or tags as representatives sign in or sign out.
• Receiving, sorting, and distributing mails as directed and operating computer, office machines, copier, etc., as directed.
• Offering beverages to visitors or new hires waiting for administrative persons, as appropriate.
• Assisting department directors in regular administrative matters such as, typing correspondence, reports etc.
• Reporting any suspected or known unauthorized attempts in order to access the organization’s information system.
• Demonstrating compassion and respect in every interaction.
• Reporting suspicious information or persons to supervisor immediately.
• Attending in-service training sessions and staff meetings, as directed.

Skills and Specifications

• Knowledgeable of appropriate procedures to handle confidential information.
• Strong organizational and communication skills.
• Should be polite, friendly, tactful and well presented.
• Should be able to ameliorate customer service skills.
• Interest in helping and working with customers.
• Should be calm and patient.

Education and Qualifications

• High school diploma or general education from an accredited institution.
• Interest in customer service activities.