Loss Control Director Job profile and Description

While the risk management function deals with anticipating and minimizing the extent and impact of future potential losses to the company, the Loss Control Management functions deals with managing and containing the damage of a risk already happening or has happened.  It is essentially a crisis management function that aims to preserve the corporate image and reputation by implementing action plans to ensure that damage won’t get any worse.

Duties and Responsibilities

  • Apply the pertinent insurance claims in covering for any loss or injury resulting from its operations and ensure correct compensatory payments.
  • Assist in the adjudication of environmental claims, physical damage, bodily injuries or worker or customer and other 3rd party claims in the delivery of its products and services, manufacturing operations and other business processes.
  • Provide post damage analysis and reports to Risk Management and decision makers as input to any future preventive plans and actions.
  • Head the crisis management team in containing the fallout of any damage.
  • Coordinate with marketing to implement face-saving and corrective image positioning programs.
  • Travel to site to ascertain extent of damage and coordinate with Legal and the Public Relations group in providing press releases or making public statements on media.

Skills and Specifications

  • Must have a thorough understanding of business process and their implications to various segments of society.
  • Must have significant experience in claims adjudication and processing along with customer relationships handling
  • Must have strong verbal and written communication and interpersonal skills to interact with high level decision makers, government agencies and the media.
  • Must have strong negotiation skills, be able to multitask and use sound judgment when evaluating situations.

Education and Qualifications

A degree in Commercial Law or Insurance Law or related course with relevant crisis management or insurance claim adjudication experience in another company is basic to the position. A post graduate course in business administration, finance or management is an advantage. Computer literacy with spreadsheets and word processing is basic