A Medical Receptionist is an individual, who acts as a central point of communication among doctors, patients, and other team members of the health care team. Medical receptionist’s main responsibility is to provide superior level secretarial and reception services to the doctors, patients, and staff in a loving and supportive manner. Their secretarial duties include filing the documents, recording and distributing them efficiently and promptly, handling enquires efficiently, promptly and courteously and so on.

Duties and Responsibilities

  • Maintaining office supplies and forms necessary to carry out front desk activities.
  • Scheduling appointments for patients in accordant with established procedures.
  • Answering the telephone calls in a professional and courteous manner within minimum rings.
  • Liaising with patients, general practitioners, health care professionals, and patient’s family members in a compassionate and kind manner.
  • Receiving patients in a polite and courteous manner, monitoring the patient’s flow into the treatment and consulting rooms.
  • Receiving and conveying messages in writing, electronically and verbally.
  • Receiving requests for recur medication and preparing prescriptions for the signature by the general practitioner.
  • Making appointments, filling bills of patients, providing receipt of money, and undertaking any banking procedures.
  • Monitoring the clinical and stationery supply levels, and placing orders as needed.
  • Booking and organizing doctors and staff meetings as directed.
  • Scanning, filing, and faxing the documents and preparing them for mail-out.
  • Contributing equitably in the maintenance of cleanliness of the medical practice.
  • Ensuring the waiting and reception areas are kept neat and clean, and reporting on any damage.

Skills and Specifications

  • Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
  • Excellent telephone etiquette and keyboard skills.
  • Ability to work efficiently and accurately.
  • Should have computer knowledge.
  • Knowledge of medical terminology.

Education and Qualifications

  • High school diploma or degree in medical field from an accredited institution.
  • Experience in general practice environment is an advantage.