Sales Assistant Job Description

Sales Assistant Job Profile and Description

A sales assistant may work in a retail outlet or for a company where he receives and approaches clients and participates in a sales discussion. He asks the customers questions to find out his requirements and then suggests a branch specific customization if applicable.

Duties and Responsibilities

• A sales assistant places the orders for the client and handles complaints and their resolution

• He takes part in work decisions and has to make frequent phone calls and send emails to customers to maintain the relationship

• He must learn to identify and visit potential customers to bring in new business

• He should be quick to make cost calculations and provide clients with quotations

• He is in charge of receiving and storing goods

• He has to make presentations and demonstrations

• He takes care of the store and/or storage room

• He is also responsible for making the cash point and system ready to use

• He has to inform the client about the conclusion of sales

• He has to be aware of market trends and collect customer information and provide feedback

• He may have to participate in trade fairs and other events

• He also has to be in contact with suppliers to check on the status of existing orders

• He must keep proper records of sales and order information

Skills and Specifications

• A sales assistant needs to have exceptional communication skills

• He must be persuasive, polite and have good negotiation skills

• He must be hardworking as this job involves a lot of leg work

• He must be perceptive and good with numbers

• He must be competitive, driven and confident

Education and Qualifications

A sales assistant needs to have an MBA or a general bachelor’s degree in commerce, with specialisation in sales and marketing.