Refunds Manager Job Description

Refunds Manager Job Profile and Description

While cashier supervisors and sales agents can authorize refunds outright on the retail floors by merely presenting returned merchandise, some industries require a Refunds Manager to process and adjudicate refund requests.  The process often requires verification that the customer’s money has indeed entered the company’s accounts and that a refund has been cleared by higher management. There are procedural accounting reversals and this may require further approvals in a corporate accounting system.  For instance, airlines are often among the many companies that have an elaborate revenue management system to prompt a refund of ticket purchases when authorized.

Duties and Responsibilities

• Process sales-approved refund requests by checking accounting system to ensure that the sale has been consummated, refund request is made within prescriptive periods, product sale is non-promotional and that refunds have be approved
• Approve the release of refund checks or customer bank deposits
• Advise customer by phone or email that refunds are ready to be picked up
• Journalize the fund reversal entries in the company’s accounting ledgers.
• Mentor new hires in the refunds section.

Skills and Specifications

• Must have an eye for computational details with a high level of accuracy
• Must exhibit high organizational skills
• Must have excellent supervisory and managerial skills
• Must have high level of patience to delve into deeper levels of analysis
• Must be able to work under high pressure, long work hours and comply with deadlines
• Must have strong communication and interpersonal skills to interact with high level decision makers

Education and Qualifications

A degree in accounting or commerce is a must while a post graduate course in either field is an employment edge. Computer literacy with spreadsheets and word processing is basic and a working familiarity with automated accounting systems or ERPs is an edge.