Order Clerks/Processors – Retail Job Profile and Description

Order Clerks and Processors work in retail outlets to receive and process incoming orders for materials and merchandise items from various distribution channels such as the internet, by phone, facsimile machines, email or by registered mail.

Order Clerks/Processors – Retail Duties and Responsibilities

  • Obtain customer information such as names, addresses, credit card information, phone numbers, and shipping information for sales floor and phoned-in ordering transactions.
  • Verify customer information for correctness by checking against previously obtained information if available.
  • Review orders according to reporting procedures and forward incomplete orders for verification and further processing.
  • Reject incomplete orders and return to sales department for proper action
  • Process online customer information after verifying that online payment has been received.
  • Ensure that product catalogue numbers, specifications and other information in the order match actual physical items to be purchased, and enter this inventory management and billing systems.
  • Post orders as sales receivables account in the proper ledgers.
  • Prepare invoices and shipping documents.
  • Contact and inform customers by phone, email or telephone confirming order information, unit prices, scheduled shipping dates, and any anticipated delays.
  • Acknowledge and respond to customer complaints.
  • Direct packaging and shipping offices  to prepare and ship orders to customer’s designated shipping address.

Order Clerks/Processors – Retail Skills and Specifications

  • Has high computer literacy to use PC and an automated stockroom inventory management systems
  • Has a good command of the English language, both verbal and written
  • Has above average interpersonal skills

Order Clerks/Processors – Retail Education and Qualifications

  • A high school diploma or GED is basic to the position as most learn their profession from short-term on-the-job training
  • A 2-year associate or bachelor college course work is an advantage.

Order Clerks/Processors – Retail Salary

The median hourly rate for Order Clerks/Processors in the wholesale or retail industries in 2009 stood at $13.71 or $28,510 when annualized.  There’s a salary variance depending on the industry and the extent of sales operations.