TeleSales Job Profile and Description

Tele sales representative’s job entails contacting potential customers through telephone.  The main duty of a tele sales person is to persuade the clients to buy the company products and services. A tele sales person’s daily activities include describing the company product benefits and present special offers; convincing them for a sales representative visit or to take a trial period; collecting the information about the clients and document them; entering the customer details into computer database, including appointment dates or calls; taking orders and making arrangements for delivery.

Skills and Responsibilities

  • Working with market manager to establish tele sales campaigns for promoting the product offers to present and potential customers.
  • Identifying opportunities for sales and effectively presenting the key features and advantages of the company products to secure new business.
  • Developing prospective customers contact database.
  • Maintaining follow-up procedures to new clients correctly and initiating them under minimal supervision.
  • Maintaining all tele sales campaigns detailed records.
  • Aiming to attain pre-determined targets on assigned regions or categories.
  • Updating the customer relationship management system with new contacts.
  • Seeking out new income generating opportunities to meet the company targets.

Skills and Specifications

  • Excellent written and oral communication as well as listening skills.
  • Positive and passionate.
  • Should enjoy working with clients and developing healthy relationships.
  • Perseverance and should be able to respect customer response.
  • Flexible and agile thinker.
  • Good knowledge on all company services and products.
  • Good team player within a target-driven environment.
  • Positive attitude individual

Education and Qualifications

  • Degree in business or sales related field.
  • Related experience in sales.